Frequently asked questions
Can’t find your question? Write to us.
About Pan Player
Does Pan Player sell channels or IPTV lists?
No. Pan Player is a player only: it doesn’t sell, provide or store any channel, movie, series or list. You use an IPTV list that is yours or that you’re authorized to use, and the video goes straight from your provider to your device.
Which lists work with Pan Player?
Lists in the Xtream Codes format, the ones that come with a server address (DNS), username and password. Your list provider gives you these details.
Where do covers, synopses and trailers come from?
Title information (covers, backdrops, cast, ratings and trailers) comes from TMDB. Pan Player only organizes what your list already offers.
Does Pan Player show ads?
No. We show no ads and don’t sell your data. See the privacy policy.
Account, trial and pricing
How does the 7-day free trial work?
Create your account on the panel, add your list and use the full app for 7 days, free and with no card required. If you want to keep going, pick the monthly or yearly plan.
How much is it after the trial?
$1 per month or $5 per year (US dollars). The yearly plan works out to about $0.42 a month, 58% cheaper. See pricing.
Is there a contract? How do I cancel?
There’s no contract. To stop, just don’t renew: your access lasts until the end of the period you paid for.
Do I have to type the server address on the TV?
No. You add your list once on the panel and, on the TV, sign in with just a username and password. Your list loads by itself, with no server address to type with the remote. See the step-by-step guide.
Devices and use
Which devices does Pan Player run on?
Android TV and Google TV, Fire TV, LG (webOS) and Samsung (Tizen) smart TVs, Roku, Windows, Android phones and tablets, iPhone and iPad. See all devices.
How many screens can watch at the same time?
Simultaneous screens are set by your list (the concurrent connections your provider allows). In Pan Player you can create up to 5 profiles, plus the Kids profile.
Can I start on the TV and continue on my phone?
Yes. Each profile’s “Continue watching” is saved to your account and shows up on every device where you sign in with the same username and password.
The app keeps loading or my list won’t sign in. What now?
Check your username and password, make sure your list hasn’t expired and that the DNS on the panel is the current one. If your list’s server is down, only your provider can fix it. Still stuck? Write to panplayernet@gmail.com.
Family and safety
How do parental controls work?
A 4-digit password protects adult content and anything you choose to hide. Hide all adult content with one switch, hide whole categories and channels, and use the Kids profile, which opens straight into a kids-only area. Read the parental controls guide.
How do I see channels I’ve hidden?
On the channel screen, hold the 0 key on the remote for 3 seconds and type the password. Hidden items show until you leave the screen.
Can I lock a profile?
Yes. Each profile can have its own 4-digit PIN.
Affiliates
How do I become a Pan Player affiliate?
See how it works and how to apply on the affiliates page.
Your list, properly organized. Try it for 7 days.
Create your account in a minute, add your list and sign in on the TV with your username and password. No card to get started.